Our Return Policy
- A full refund with only be issued for;
- Purchases made within 7 days with a valid receipt.
- The purchased item must be unused.
- If a product is returned used, a 20% restocking fee will be applied.
- Clothing, jewelry, bags & accessories must be returned unused with their original tags and receipt.
- After 7 days all items (except for clothes, jewerlys, and bags) will receive store credit with a valid receipt to up to 30 days. Factory warranty applies beyond 30 days.
- No returns on Christmas items after Dec. 25th.
- No returns on Easter items after Easter Sunday, and no returns on other holiday items after the holiday.
- Factory warranty applies to certain products only, ask for details.
- You MUST HAVE the ORIGINAL RECEIPT to get a FULL REFUND, STORE CREDIT, or to EXCHANGE an item.
- NO RETURNS ON SALE MERCHANDISE
How can I return the grater?
If the grater is unused: You can return the grater for up to 14 days if the grater is unused and in original packaging. We will credit you the full price amount, minus the shipping fee.
If the grater has been used: if it has been used, but still is in working condition, we will charge you 25% of the item’s cost and cost of shipping and returning.
If the grater has been damaged: If the grater has been damaged by not following our clear instructions, both written and video, there will be no refund.
Can I return the product(s) I ordered?
Yes, you may return any non-sale item within 7 days of receiving your shipment for a full refund (minus the shipping/handling charges). However, we do require that;
- The product must be unused and in it’s original packaging.
- The customer pays for the shipping and handling fees for the returned item(s).
If you would like to return a item that was on sale, we can apply a store credit for the amount of the returned item plus any taxes that might have been applied.
Please contact us with damaged or defective products. Each case will be reviewed on individual basis.
After 30 days, store credit only, minus the shipping charges.
Store warranty of 30 days, after that manufacturer’s warranty applies.
Where do I send my returns?
Any returns or exchanges may be addressed to;
Dom itp Ltd. ,5212 W. Belmont Ave.Chicago, IL 60641 tel. 773-545-5618
Do you charge any restocking fees for returned products?
Yes, the restocking fee is 20%.