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1 E. Camp McDonald Rd
6840 W. Belmont Ave. 4747 N. Harlem Ave. 5212 W. Belmont Ave. Polish Porcelain Jewelry Language
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Frequently Asked Questions
Frequently Asked QuestionsWhat's the best way to contact us?The easiest way to contact us is by using our contact page. However, if you would like to call us, feel free to reach us at (773) 282-6430 during regular business hours. Similarly you can also e-mail us directly at info@domitp.com Where do you ship? We ship to all 48 Continental U.S. States. We regret that this time we simply cannot process internet orders that need to be shipped internationally. But if you would like us to make an exception please contact us with the details of your situation. Do you ship to Canada, Hawaii, or Alaska? Yes, but because of the value of all of our products, we kindly ask all of our Canadian, Hawaiian, and Alaskan customers to contact us at info@domitp.com before ordering to make sure we can accommodate your request. You are responsible to cover the taxes/duties associated with your order (Canada, Australia, Mexico, and any other countries where duties/taxes are required). How do you ship? All our packages are securely packaged and inspected by our staff then promptly shipped via UPS. How soon can I expect item(s) after I placed an order? If your product is in stock, you can expect to receive you order with 10 business days from the time of your payment. What if I purchase an item(s) and it is not available? Sometimes we may unexpectedly sell out of a item during your order's processing. Even though this situation rarely happens, we would be happy to offer you with an option to either select a similar item(s) or receive a full refund. Can I return the product(s) I ordered? Yes, you may return any non-sale item within 3 days of receiving your shipment for a full refund. However, we do require that;
Where do I send my returns? Any returns or exchanges may be addressed to; Dom itp Ltd. 5212 W. Belmont Ave. Chicago, IL 60641 773-545-5618 Do you charge any restocking fees for returned products? Yes, all porcelain dinner and coffee sets are subject to 20% restocking fees. What if my order is damaged during shipment? Immediately send an e-mail to info@domitp.com with the following information;
The porcelain that I ordered was damaged upon arrival. How long do I have to report of the damaged porcelain? You have 5 business days to report the damaged porcelain in order to proceed with the claim. I was viewing your stores' galleries HERE and I would like order a product from the galleries, but it is not in your internet store. What should I do? E-mail us at info@domitp.com with the link to the picture gallery, and we will arrange for you to place an order for that item(s). The product pricing may differ from our internet store and our retail stores due to promotions and sales.
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